OnPlanU and Delinquent Accounts

Collections Process

The student receivable process begins when charges are posted to their student account. If the student’s account is not paid by the due date, a past due balance hold will be placed and further collection efforts will be made to collect the amount owed. If the account is sent to a collection agency, additional fees will be added to the balance due.  These fees may add up to over 15% of the original balance due. In addition, a delinquency report may be filed with a credit bureau.


Georgia State University has partnered with OnPlanU to offer a repayment tool to assist with delinquent account balances. A repayment plan will help you avoid further collection activity from an outside collection agency, and save you from collection costs.

After an account is 90 days past due, it becomes eligible for a payment plan and a “Welcome Email” is sent from OnPlanU with instructions and options for enrolling.

A student can create an account in OnPlanU with their email address, student ID and date of birth. There is a $50 non-refundable enrollment fee. Currently, ACH is the available payment method. A credit card option is forthcoming.

After creating an account, the user can login to OnPlanU with their email address and password.

The user will have several payment plan options to choose from to best suit their financial needs.

Please note: A financial hold will remain on an account until the payment plan is complete. The financial hold will prevent all registration activity, delivering of transcripts, applying for graduation, and receiving a diploma. We encourage you to take advantage of this pre-collection offer.

We are here to help. Click here to get started or check your eligibility.