If your student account shows a credit balance, you may be entitled to receive a refund.

Direct Deposit

You have the option to have your refund of overpayments electronically disbursed to the checking or savings account you designate. This makes the refund process faster and more secure than mailing a paper check. To enroll in Direct Deposit, log in to PAWS and follow the steps below:

  1. Select the “Finances” tab
  2. Select the “Update Direct Deposit” link from the “Refund Information” section

Important: Once your refund is processed, we are unable to stop it from going to refund method selected when processed. If your refund is rejected due to incorrect banking information, it may take 7 to 10 business for your refund to be reissued to you.

 PantherCard Refunds

The Office of Student Accounts in partnership with Auxiliary Services is now offering an exciting new option to have your student account refund available on your Money Network® Enabled PantherCard. Your Money Network® Enabled PantherCard gives you anytime, anywhere purchasing power with the functionality and security of a bank-issued, prepaid card. Your financial aid and payroll can be automatically delivered to your Money Network® Account in less time than waiting for a check to arrive in the mail or clear in your traditional bank account. It’s fast, safe and convenient!

PantherCard Money Network® Refund Authorization
To take advantage of this option for receiving your refund, you must complete all of the following steps. This will ensure that you are properly enrolled in the PantherCard Money Network® refund program. Review our PantherCard Features page for details about accessing your funds.

Step 1: Get a Money Network® Enabled PantherCard
Your PantherCard must have the Discover logo on the front. If you have an older version of the PantherCard, you must visit the PantherCard Office to exchange/replace your card.

Step 2: Activate your Money Network® Enabled PantherCard
Your account must be activated in order for it to work. Wait 24 hours after you have been issued your PantherCard before you call 1-800-822-4283 and follow the system’s prompts. Remember your PIN — you will need it to make PIN-debit purchases, ATM withdrawals and to access your account when calling Customer Service.

Identity Verification
During the activation process you will be asked for your social security number. You DO NOT have to provide this information. This is your choice. The Office of Student Accounts can still refund to this card even if you do not verify your identification.

Identity verification gives you more access to additional key features such as being able to reload your card from other sources (job, online deposits, etc) and more. Identity verification involves confirming your name, birth date and address and is not a credit check. If you choose not to verify your identification when you activate, you will always have the option to go through this process at a later time.

Step 3: Authorize Student Accounts to deposit your refund to your Money Network® Account
Follow these steps to authorize our office to deposit your student account refund to your PantherCard Money Network® account:

  1. Log into PAWS at
  2. Select the “Finances” tab
  3. Select the “Refund Information” section
  4. Select the “Panther Card Authorizations” link
  5. Select “Authorize” from the dropdown menu under the “PantherCard Money Network® Authorization” section
  6. Click Submit

Remove Your PantherCard Refund Authorization
Log into your PAWS account to change your refund method by following both steps below:

  1. Rescind your PantherCard refund authorization:
  • Log into PAWS.
  • Click the “Finances” tab.
  • Go to the “Refund” section. Click the “PantherCard Refund Authorization” link.
  • Select “Rescind” in the first drop down box titled “Panther Card Money Network Refund Authorization”.
  • Scroll down to the bottom of the page and click “Submit.”
  • Call 1-800-822-4283 to remove prior refund authorization.

2. Update/add your bank account information:

  • Go back to PAWS
  • Click the “Finances” tab.
  • Go to the “Refund Information” section.
  • Click the “Update Direct Deposit” link.
  • Follow the instructions to enter your checking or savings account information.


If you do not select either electronic refund method above, a paper refund check will be processed for you.

 Stop Payment Request

If your refund check is lost or damaged and you would like to request a replacement, please follow the steps below:

  1. Log into PAWS at
  2. In the Home tab, click the “GoSOLAR” icon in the Application Links section on the right side
  3. Click the “Student Accounts” tab in GoSOLAR
  4. Click the “View Refund Status” link and follow the instructions on the top of the page

 Credit Card Refunds

If your student account balance is paid with a credit card and you later have a credit balance due to you for the same term, your credit balance will be refunded first to the credit card used to make payment on your account up to the amount of the credit card payment made.  Any additional credit balance due to you after the credit card refund has been processed will be refunded based on your refund preference (direct deposit, PantherCard, or paper check).